Hazel Lord is passionate about process design, organizational culture, her team and her clients. We read business books about leaders who focus on the right things.. They're talking about Hazel. Every time we speak I'm inspired by her commitment to fostering a positive and productive culture that embraces her clients and helps her team achieve their potential. She's passionate about operational design which, when done well, sets organizations up for success by saving money, time and delivering an excellent client experience. I think you'll enjoy our conversation and the nuggets of wisdom that Hazel shares.

I could talk to Mark Williams, CEO of the Toronto Symphony Orchestra all day. His vision and guidance has forged deep connections between our uber talented orchestra and the various communities it serves while creating the space for the orchestra to explore innovative ways to collaborate with great artists beyond the traditional scope of classical music. It was a masterclass in innovation and organic engagement. I think you'll love it. Check out the full interview on YouTube or wherever you listen to podcasts.

Gillian Smith intentionally defined herself broadly as a professional. She focuses on the transferable skills, experience and value that she can offer any organization rather than narrowly defining herself as a specific function in a particular industry.

I really enjoyed our conversation about what she's learned along the way.