On this final episode of a three-part series, Tomas finishes his discussion with two experts on high-reliability organizations who examine the crucial role of learning areas in the success of top performers. High-performing organizations take care of not only their patients but their staff and indeed enable staff to be at their best.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[00:54] Need for change-ready units in the organization

[01:32] Overcome the perception “this is one more thing”

[03:17] Example: skeptical ICU nurse – “This is going to fail”

[04:56] Taking a phased approach

[05:37] Measuring success of learning areas: the benchmarks to use

06:22] Excited staff members

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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On this episode, Tomas continues his discussion with two expert guests about learning areas and how they are proving effective and essential in developing high-reliability organizations.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[00:41] Who engages in learning areas?

[03:17] A flood of kudos in the ED – an example of lifting morale

[05:10] Team participation in barcode scanning – an example of improving compliance

[07:02] A resource for senior leaders

[07:55] A safety concern that, once identified, was quickly corrected

[08:44] Real-time nature of rounding and issue resolution

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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Learning areas have become an effective aspect of high-reliability organizations in healthcare. Employing floor or departmental huddles as the focal point for these learning areas, the experience of the huddles has been augmented and reinforced by bulletin boards and whiteboards. Even more effective is the newest wrinkle in the experience – LENS (Learning & Engagement System) boards, which are dynamic, digitally-based visual boards that can transmit messaging on a 24/7 basis in a designated learning area. On the next three episodes, Tomas discusses learning areas with two expert guests, who will share the rationale behind them and how to make them work for you.

Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[01:58] Developing and sustaining learning areas

[03:02] Elements employed in a learning area

[05:00] The cornerstone of high reliability

[06:07] The visual management role

[07:37] Advantages of the LENS board

[09:07] Selecting a unit to be a learning area

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site:

https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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