Welcome back to our Furniture Industry Awards Gala Series! COO Manny Rodrigues sits down with Wes Dudley, Vice President of Customer Experience at Broad River Retail, to discuss their shared experience from the Gala.

Wes shares his reflections on the event, marking it as his second time attending with Broad River, remarking that this year was particularly special. The night was filled with reunions and introductions, including meeting the families of Manny and Charlie. The highlight was undoubtedly Broad River Retail receiving the Retailer of the Year award. Wes was touched by the emotional reel presented during the awards ceremony, which showcased the dedication and hard work of all the Memory Makers. This recognition not only celebrated the company's achievements but also emphasized the deep care and connection among its leaders.

The discussion goes beyond the event itself, touching upon what sets Broad River apart in the retail industry. Wes speaks about the company's intentionality, culture, and family-centric atmosphere that fosters openness and collaboration. Both Manny and Wes stress the importance of recognition and celebration, not just for the accolades but for the reinforcement of their shared goals and values. They acknowledge the role of the broader furniture industry and the significance of generational impact and networking at such events.

Looking forward, Wes hints at future aspirations, specifically the desire to win the Call Center of the Year award, while emphasizing the importance of striving for excellence every day. The episode ends with a call for potential Memory Makers to explore opportunities at Broad River, highlighting its vibrant and supportive work environment.

Books mentioned:

"Shoe Dog: A Memoir by the Creator of NIKE" by Phil Knight - https://www.amazon.com/Shoe-Dog-Memoir-Creator-NIKE/dp/1471146723

This episode on YouTube: https://youtu.be/5CK67hUYOM0

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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