What happens when a leader blends deep operational structure with genuine human care? That’s the question at the heart of my latest conversation on the Leadership with Heart podcast, where I’m joined by Sarah Mazzocco, Chief People Officer at Americare Senior Living.

We first met when I was invited to speak at Americare’s annual leadership conference. Even before I hit the stage, I could tell Sarah was a different kind of leader. She carried a quiet confidence rooted in clarity, process, and intention. What stood out most was her heart. She wasn’t just focused on logistics or event outcomes; she was also concerned about the overall experience. She was focused on people, how they felt, what they needed, and how the experience could serve them long after the event ended.

That same intentionality came through in this conversation. Sarah spoke openly about the tension between designing robust systems and remaining flexible when things do not go as planned. She shared a powerful example from her early days at Walmart, when she was tasked with redesigning cashier training across hundreds of thousands of employees.

The project seemed straightforward until feedback from frontline workers completely shifted her team’s perspective. What they thought was high value turned out to be disconnected from the reality of day-to-day work. That insight prompted a redesign, but it also paved the way for deeper trust and improved outcomes. For Sarah, moments like that proved the value of staying curious and staying humble.

Throughout the episode, we repeatedly returned to the importance of asking the right questions, not from a place of pretense or ego, but with a blank slate mindset. Sarah talked about how being wrong is not a threat to leadership. It is often the very thing that makes leadership real. By remaining open to new data, perspectives, and feedback, she creates space for her team to feel seen and heard. That sense of psychological safety is what allows innovation and transformation to take root.

We also explored the myth that leaders have to choose between being results-driven or people-centered. Sarah pushes back on that narrative. For her, the numbers matter because they help validate whether the work is meaningful. They serve as a reflection of the lived employee experience. If people feel seen, supported, and inspired, the data should reflect that. But she is clear that you cannot just lead with numbers. You must start with a purpose, stay grounded in listening, and use data as a tool to guide rather than dictate the path forward.

Sarah’s leadership style is rare in its balance. She brings process and structure, but she also makes room for messiness. She values outcomes, but she centers people. She has the credentials and experience to lead from the top, yet she has never stopped asking questions like a student.

This conversation was a reminder that caring leadership is not a sign of weakness. It is strategic. It is data-informed. It is rooted in values and made powerful through action. Sarah is a brilliant example of how leaders can hold both heart and accountability, as well as consistency and curiosity, and bring it all together to create workplaces where people truly thrive.

Dean Wegner is a former Army Ranger, a West Point graduate, and now the CEO and co-founder of Authentically American, an apparel brand rooted in purpose. But more than that, he’s a husband, a dad of four, and someone who truly understands what it means to lead with heart.

We started this episode by connecting over something very personal. As many of you are aware, my son is currently attending the U.S. Naval Academy. That journey has opened my eyes to a whole new level of respect and awareness regarding military service, patriotism, and what it means to serve something greater than oneself. So when a listener suggested Dean as a guest, the timing could not have been better.

Dean shared how his leadership journey began long before building a business. It started at home, and it was shaped by the values he learned in the military, including putting others first, leading by example, and building character when no one is watching. He discussed what it means to transition from focusing on personal growth to genuinely supporting and developing the people you lead.

We also explored his pivot from a corporate career to entrepreneurship. Like many of us, he faced moments of doubt and unexpected challenges, especially during the early days of the pandemic. But Dean’s story is an excellent reminder that hard work, faith, and staying true to one's mission can carry you through even the most challenging seasons.

If you’ve ever questioned whether leading with heart is compatible with ambition and business success, this episode will encourage you. Dean is proof that you can grow a brand, serve a cause, and stay grounded in your values.

In this solo episode, I open up about one of the most emotional experiences of my life after dropping my son off at the United States Naval Academy. It stirred something profound within me, and I felt compelled to share what I learned about self-leadership, emotional resilience, and staying grounded during life’s most significant transitions.

I discuss what it means to be truly unshakable, not by avoiding emotions, but by standing firm in our values and leading ourselves through difficult moments with honesty and compassion. This isn’t about perfection. It’s about clarity, progress, and choosing to lead from a place of strength and grace, even when the ground feels unsteady.

I also reflect on what it looks like to stop waiting for permission. To be your green light. Watching my son step into his purpose reminded me that we all can lead ourselves with intention. And when we do, we become the kind of leaders others naturally want to follow.