How do I handle negative feedback in my community? With Lindsay Rothfeld, Head of Community at Kira Learning
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How do I handle negative feedback in my community? With Lindsay Rothfeld, Head of Community at Kira Learning
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In this episode, we’re hearing from Stuck in Community Time Out. Our letter deals with a community builder who presented some negative feedback, along with ideas for improvement in someone else's community, but was shut down by the founder.
To better help Stuck in Community Time Out, I invited Lindsay Rothfeld as my guest expert. From scaling ambassador programs and live events to launching community platforms and lifecycle campaigns, Lindsay has spent the last 10 years building spaces where users feel connected, empowered, and excited to contribute.
So, tune in for valuable tools and tips for approaching challenging feedback in your community with empathy, transparency, curiosity, and kindness.
In this episode:
(03:48) The communitea: Stuck in Community Time Out’s letter
(05:54) One of Lindsay's own experiences handling negative feedback in her community
(10:22) Leading versus moderating and the real enemy of positivity
(12:30) Valuable practices and tools to help you respond and not react to feedback
(20:34) Reframe what challenging feedback means to you
(23:11) To remove or not remove posts, and how to go about it with transparency
(27:05) Having an entrepreneurial mindset can get in the way of your community
(30:36) How to masterfully approach those sharing negative feedback
(33:57) Ways removing posts can backfire
(36:30) The truth about today's letter
(41:00) Giving community members the space and tools to give feedback
Resources Mentioned:
🎧 Get the next advanced-level mindset work in Dear Bri Episode 20 with Charmaine Jennings.
🎤 Continue down the rabbit hole of tough conversations in your community with Dear Bri Episode 11
🎙️ Learn all about a framework for thinking about the troublemakers in your community with
Dear Bri Episode 7
❤️ Sign up for Heartbeat all-in-one community platform.
💛 Join Ember.
Lindsay Rothfeld
🖥️ Website
Bri Leever
🖥️ Website
📹 Youtube
Want your story to be next? Submit an anonymous letter about your community conundrum, fiasco, drama, or other dilemma here.
*Dear Bri is produced by Ideablossoms.
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