Uğur Genç and Himanshu Verma. 2024. Situating Empathy in HCI/CSCW: A Scoping Review. Proc. ACM Hum.-Comput. Interact. 8, CSCW2, Article 513 (November 2024), 37 pages. https://doi.org/10.1145/3687052

Empathy is considered a crucial construct within HCI and CSCW, yet our understanding of this complex concept remains fragmented and lacks consensus in existing research. In this scoping review of 121 articles from the ACM Digital Library, we synthesize the diverse perspectives on empathy and scrutinize its current conceptualization and operationalization. In particular, we examine the various interpretations and definitions of empathy, its applications, and the methodologies, findings, and trends in the field. Our analysis reveals a lack of consensus on the definitions and theoretical underpinnings of empathy, with interpretations ranging from understanding the experiences of others to an affective response to the other's situation. We observed that despite the variety of methods used to gauge empathy, the predominant approach remains self-assessed instruments, highlighting the lack of novel and rigorously established and validated measures and methods to capture the multifaceted manifestations of empathy. Furthermore, our analysis shows that previous studies have used a variety of approaches to elicit empathy, such as experiential methods and situational awareness. These approaches have demonstrated that shared stressful experiences promote community support and relief, while situational awareness promotes empathy through increased helping behavior. Finally, we discuss a) the potential and drawbacks of leveraging empathy to shape interactions and guide design practices, b) the need to find a balance between the collective focus of empathy and the (existing and dominant) focus on the individual, and c) the careful testing of empathic designs and technologies with real-world applications.

https://dl.acm.org/doi/10.1145/3687052

Isna Alfi Bustoni, Mark McGill, and Stephen Anthony Brewster. 2024. Exploring the Alteration and Masking of Everyday Noise Sounds using Auditory Augmented Reality. In Proceedings of the 26th International Conference on Multimodal Interaction (ICMI '24). Association for Computing Machinery, New York, NY, USA, 154–163. https://doi.org/10.1145/3678957.3685750

While noise-cancelling headphones can block out or mask environmental noise with digital sound, this costs the user situational awareness and information. With the advancement of acoustically transparent personal audio devices (e.g. headphones, open-ear audio frames), Auditory Augmented Reality (AAR), and real-time audio processing, it is feasible to preserve user situational awareness and relevant information whilst diminishing the perception of the noise. Through an online survey (n=124), this research explored users’ attitudes and preferred AAR strategy (keep the noise, make the noise more pleasant, obscure the noise, reduce the noise, remove the noise, and replace the noise) toward different types of noises from a range of categories (living beings, mechanical, and environmental) and varying degrees of relevance. It was discovered that respondents’ degrees of annoyance varied according to the kind of noise and its relevance to them. Additionally, respondents had a strong tendency to reduce irrelevant noise and retain more relevant noise. Based on our findings, we discuss how AAR can assist users in coping with noise whilst retaining relevant information through selectively suppressing or altering the noise, as appropriate.

https://dl.acm.org/doi/10.1145/3678957.3685750

Pratheep Kumar Chelladurai, Ziming Li, Maximilian Weber, Tae Oh, and Roshan L Peiris. 2024. SoundHapticVR: Head-Based Spatial Haptic Feedback for Accessible Sounds in Virtual Reality for Deaf and Hard of Hearing Users. In Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '24). Association for Computing Machinery, New York, NY, USA, Article 31, 1–17. https://doi.org/10.1145/3663548.3675639

Virtual Reality (VR) systems use immersive spatial audio to convey critical information, but these audio cues are often inaccessible to Deaf or Hard-of-Hearing (DHH) individuals. To address this, we developed SoundHapticVR, a head-based haptic system that converts audio signals into haptic feedback using multi-channel acoustic haptic actuators. We evaluated SoundHapticVR through three studies: determining the maximum tactile frequency threshold on different head regions for DHH users, identifying the ideal number and arrangement of transducers for sound localization, and assessing participants’ ability to differentiate sound sources with haptic patterns. Findings indicate that tactile perception thresholds vary across head regions, necessitating consistent frequency equalization. Adding a front transducer significantly improved sound localization, and participants could correlate distinct haptic patterns with specific objects. Overall, this system has the potential to make VR applications more accessible to DHH users.

https://dl.acm.org/doi/10.1145/3663548.3675639