In an era where AI and automation are reshaping industries, Liam O'Neill, Managing Director of BPMD, advocates for a fundamental shift in how businesses approach process improvement. "A company being able to understand what it does and then improve it, it's not a nice to have capability. It's absolutely essential," O'Neill explains, emphasizing that traditional consulting models often create unhealthy dependencies. His philosophy centers on empowering organizations from within: "What we try to do is set up an internal process excellence team. That's a team internally who can almost act as their own consultants. We don't want them to rely on us long-term." This approach recognizes that sustainable transformation requires more than external expertise—it demands respect for existing institutional knowledge while building capacity for continuous improvement. As O'Neill notes from his experience with complex industries like offshore oil drilling, "There's some things that really do need a human touch," and successful transformation means "taking what they're doing, finding how we can do that a little bit better" rather than imposing generic solutions. For businesses of all sizes navigating today's rapidly changing landscape, O'Neill's message is clear: "The ability to adapt the way you work isn't something that's optional. It's something that's really critical."

Connect with Liam O'Neill: Follow him on LinkedIn where he shares weekly videos and content covering "intricacies of the process excellence space from process modeling to process mining" with "tips and tricks that I hope are useful" for making your business "as excellent as is possible." As O'Neill puts it, LinkedIn is "absolutely the best place to find me."

Email Subscribers! Get your coupon codes and freebies and the Magazine!

dearbusinesscoachpodcast.com/subscribe-1