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Monica Feid and August Johnson of BizCom share stories and their expertise on Crisis Communications with host Jack Monson. We’ll explore: Why is a franchise brand’s crisis potentially more explosive than other brands’? How does a communications team jump into action when news is about to break? What should all brands have in place to plan for a potential crisis? And why “no comment” is a poor response in any situation! Special Guests: August Johnson and Monica Feid.