Summary

In this conversation, Andrew McCauley and Jo Gibson explore the nuances of communication in therapy, emphasizing the importance of building relationships with patients, managing emotions, and the impact of effective communication on patient outcomes. They share personal experiences and insights on how to create a supportive environment for patients, the role of training in enhancing communication skills, and the complexities of human interaction in a therapeutic setting.

Takeaways

The initial moments of interaction set the tone for patient relationships.

Open body language and genuine interest are crucial in building rapport.

Communication is a skill that can be developed through practice and training.

Understanding a patient's background can inform treatment and improve outcomes.

Therapists must manage their own emotions to provide effective care.

Congruent language among healthcare professionals enhances patient trust.

Listening is as important as asking the right questions.

Therapists should be flexible in their communication styles to suit individual patients.

Personal experiences can greatly influence a therapist's approach to care.

Creating a safe space for patients to share their stories is essential.

Chapters

00:00 Introduction and Influential Moments

07:17 Personal Preferences and Quickfire Questions

13:08 Non-Verbal Communication and Patient Engagement

19:05 Self-Regulation and Emotional Management

25:26 Reflections on Communication Skills

35:20 Unraveling Complexity in Patient Care

42:07 Empowering Patients Through Understanding

51:00 Navigating Emotional Dynamics in Therapy

57:53 The Impact of Communication Training

01:10:02 The Power of Collaborative Communication

01:10:05 TCUP outro_mixdown.mp3

therapy, communication, patient relationships, emotional intelligence, healthcare, physiotherapy, professional development, listening skills, therapist training, interpersonal skills

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