• Ep#37: Why your customer experience will fail if you ignore EX

  • 2024/09/18
  • 再生時間： 52 分
  • ポッドキャスト

Ep#37: Why your customer experience will fail if you ignore EX

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  • We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.

    In this episode, you will:
    • understand the direct relationship between employee experience and customer satisfaction
    • learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
    • discover practical ways to improve EX and elevate your overall business performance
    続きを読む 一部表示

あらすじ・解説

We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.

In this episode, you will:
• understand the direct relationship between employee experience and customer satisfaction
• learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
• discover practical ways to improve EX and elevate your overall business performance
続きを読む 一部表示

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