Featuring Wendy Barron, CIO, Texas DMV

Connect w/ Wendy: LinkedIn

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Show Notes:

• [2:37] "With state law, with growth in population, there's always some kind of change or modification that happens every session. And so keeping up with that and adapting and adjusting is just getting more and more challenging with the 30 year old system that's not agile. We can't be as responsive as quickly as we would like to be. And so that presents our challenges."
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• [4:16] "I gotta think that somebody else has done something to modernize their systems. And so we want to look outward and talk to other other states- find out what's out there and what's available. And then identify the best solution for the DMV and move that."
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• [7:13] "And we now have a mobile app In Texas for vehicle registration and renewal, which is something that internally we just wouldn't have been able to get there without partnering with the Department of Information Resources, their vendor Deloitte, and entering into this agreement and joining into this application."
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• [10:32] "Our tax assessor collector partners had their annual conference, and our executive director mentioned that we were looking to replace RTS; it was a standing ovation from all our tax assessor collectors because they know the system and how painful it is."
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• [17:28] "For example, if that vehicle gets stolen, you can flip it to where that license plate will, flash that this vehicle is stolen. I think that's just really great. And technologies like that- it's really exciting that the innovations and things coming out around transforming the physical to the digital"
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• [20:54] "And so having that conversation of 'it's not a no, it's just a not right now' that was key in helping convince leadership and our business partners... And then, focusing those dollars on what would help us get further down the road to our end goal."
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• [22:06] "It's really tough to fill my positions, especially my developer positions. I think having a 30 year old system doesn't help. I've got older technology and it's just not exciting ,and it's not something that's going to help somebody build their career and learn and grow. So that's tough."
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• [25:18] "But, the magic wand I would say is something that I've talked to a lot with other CIOs is that we've got tol be realistic about salaries across the board. And the reality is that we are just not competitive at all. I think it's going to take some collaboration amongst all the agencies and with DIR to communicate that and try to get these salary schedules up"
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• [29:29] "When it's a problem that everybody has, I think it's a problem for everybody to solve."   
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