エピソード

  • EmpowerHer ft. Julie Fox - How to be a growth-focused leader & transform your career in CS.

    EmpowerHer ft. Julie Fox - How to be a growth-focused leader & transform your career in CS.
    2025/03/25
    🚀 New Episode Alert! 🎧

    In this week's episode of EmpowerHer, I sit down with the incredible Julie Fox!

    Julie Fox is the Global Director of Customer Success at Cin7, recognized as a Top 25 Customer Success Creative Leader and Top 100 Customer Success Strategist. With experience at companies like FloQast and Greenlight Guru, Julie is known for her strategic leadership, customer-focused approach, and dedication to problem-solving. She actively contributes to the Customer Success community as a speaker, podcast guest, and mentor.

    Julie shares her inspiring journey of transitioning from Corporate services to Customer Success leadership. We discuss her career pivots, management styles, and the growth and leadership philosophies she lives by 🌟

    Here’s what you’ll learn:
    🔑 Julie's unique transition from corporate services to customer success 💼 Insights on leadership and customer success in today’s fast-paced world 📈 Growth and leadership strategies she follows 👩‍💼 Her approach to managing teams and driving success.

    Don't miss this insightful conversation packed with actionable advice! 🎙️
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    52 分
  • EmpowerHer ft. Kristen Hayer - How to Grow and Scale your business with CS & Sales

    EmpowerHer ft. Kristen Hayer - How to Grow and Scale your business with CS & Sales
    2025/02/26
    53 分
  • EmpowerHer ft. Bhumika Arora - Finding Your Passion & Navigating Life's challenges

    EmpowerHer ft. Bhumika Arora - Finding Your Passion & Navigating Life's challenges
    2025/01/26
    Welcome to today's episode of EmpowerHer, where we dive deep into the world of customer success, coaching, and entrepreneurship with an incredible guest, Bhumika, the Founder of Ruffday. With over 15 years of experience in customer success, consulting, and coaching, Bhumika has built a reputation as a thought leader, helping individuals and businesses achieve their goals and unlock their potential. In this episode, we’ll explore Bhumika’s journey from leading tech startups and consulting firms to becoming an advisory board member and guest lecturer. She'll share her valuable insights on navigating career paths, whether you’re in a traditional job, considering self-employment, or ready to dive into entrepreneurship. Bhumika will also offer practical advice on how to discover and follow your passion in a way that’s both inspiring and grounded in reality. If you’re looking for guidance on balancing your career, pursuing your dreams, or turning your passion into a successful business, this episode is packed with actionable tips and insights from a true expert in the field. Let's dive in!
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    56 分
  • EmpowerHer ft. Alicia Retzlaff - Leadership in Customer experience and being a Single Mother

    EmpowerHer ft. Alicia Retzlaff - Leadership in Customer experience and being a Single Mother
    2024/12/17
    In this episode, we sit down with Alicia, a trailblazing leader in Customer Experience at Amazon. Alicia shares her inspiring journey of rising through the ranks in one of the world's most influential companies, all while balancing the challenges of being a single mother. She opens up about the importance of women empowerment in the workplace, how she champions inclusion and diversity in her role, and the lessons she’s learned on her path to leadership. Join us as Alicia discusses what it takes to lead with empathy, the challenges women face in leadership roles, and how she juggles her demanding career with motherhood. Whether you're an aspiring leader, a working parent, or someone seeking inspiration, this conversation is packed with powerful insights.
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    52 分
  • EmpowerHer ft. Anita Bhandari - How to build a career in Human resources from a CHRO.

    EmpowerHer ft. Anita Bhandari - How to build a career in Human resources from a CHRO.
    2024/11/21




    In this episode, I sit down with Anita Bhandari, the Chief Human Resources Officer at the City of Burnaby, to explore the critical role of Diversity, Equity, and Inclusion (DEI) in today's workplace. Anita shares her expert insights on the importance of equity in building inclusive environments, particularly when it comes to empowering women in leadership and decision-making roles. We also discuss her personal journey in HR, how she’s leading DEI initiatives at Burnaby, and the valuable advice and lessons she’s learned along the way for those aspiring to be leaders in HR. Tune in for an inspiring and informative conversation!
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    44 分
  • EmpowerHer ft. Marcie Bianco - How to be a leader in activism, journalism and writing?

    EmpowerHer ft. Marcie Bianco - How to be a leader in activism, journalism and writing?
    2024/10/30
    In this episode, I sit down with Marcie Bianco—journalist, editor, and author of Breaking Free—to explore the true meanings of feminism and equality. Together, we dive into how these concepts are often defined and misunderstood, debunking the myths and stereotypes surrounding them. Marcie shares her journey as an author, offering insights into the challenges faced by writers today and giving valuable recommendations for aspiring authors. Join us for an engaging conversation that challenges misconceptions and empowers you to think differently about feminism and the pursuit of equality.
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    1 時間 8 分
  • EmpowerHer ft. Elizabeth - How to be a leader in Customer Success and the adventures of Vanlife.

    EmpowerHer ft. Elizabeth - How to be a leader in Customer Success and the adventures of Vanlife.
    2024/10/16
    In this episode, I’m joined by Ellie, a seasoned Customer Success leader, as we dive into her incredible career journey and the importance of mentorship in professional growth. Ellie shares her unique perspectives on aging, the decision to be childfree, and her thoughts on marriage, offering insights on navigating these personal choices in today’s society. We also explore her adventurous new hobby of van life and travel, where she gives practical tips and advice for those considering hitting the road. Tune in for an inspiring conversation filled with career wisdom, life reflections, and travel stories!
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    1 時間 12 分
  • EmpowerHer ft. Angeline - How should Customer Success leaders talk about revenue?

    EmpowerHer ft. Angeline - How should Customer Success leaders talk about revenue?
    2024/09/28
    In this episode, I sit down with Angeline, the Vice President of Customer Success and a coach who empowers Customer Success (CS) leaders to effectively speak the language of revenue. Christine brings a wealth of experience from leading high-performing CS teams and working closely with revenue-driven metrics. We dive into how CS leaders can shift their mindset from being purely customer-focused to aligning with the company's financial goals, exploring practical strategies for driving revenue growth through customer success. Christine shares her insights on creating a strong partnership with sales teams, managing customer retention and expansion, and measuring success in terms of both customer satisfaction and revenue impact. We also explore Christine’s approach to coaching CS leaders, how she helps them develop the confidence and skills to communicate the business value of customer success to C-suite executives, and the key challenges they face in evolving into revenue-focused leaders. Whether you’re a Customer Success professional, a leader looking to align with revenue goals, or someone interested in the future of customer success, this episode offers valuable takeaways on building a revenue-centric CS function and scaling your leadership impact.
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    1 時間