As product managers, we often focus on the technical aspects of our role, but it's the soft skills that can make or break our success. In this episode of Product Game Plan, I share a recent experience that highlights the critical importance of communication touchpoints for productivity in enterprise product management.

I discuss how a simple check-in with a team member revealed a misalignment in expectations, leading to unnecessary stress and potential burnout. This situation underscores the value of open communication and the need for regular updates, especially in fast-paced environments where priorities can shift quickly.

Key Insights on Communication and Productivity

• How to identify and address communication gaps that can impact team productivity
• The importance of resetting expectations across teams and stakeholders
• Strategies for maintaining open lines of communication in a busy work environment
• Ways to leverage modern communication tools for swift updates and realignment

I discuss examples that illustrate how proactive communication can prevent misunderstandings, reduce stress, and improve overall team efficiency. By implementing these strategies, you can create a more balanced and productive work environment for your team.

"Managing expectations should be carefully planned between business stakeholders and external customers and their users."

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ABOUT THE HOST

Heather has had more than 25 years of experience working with 1000s of customers and securing hundreds of millions of product funding. Early in her career, she was successful at rapidly growing start-up organizations, and over the past 15+ years she has a record of aligning diverse teams to deliver value for customers and strategies for organizations. All through having a focus on solving customer needs to achieve business outcomes.

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