Sam and Phil break down when and why agency owners should consider hiring an Operations Manager, challenging misconceptions around the cost and value, and examining what an Ops Manager actually does day-to-day.

The right operational structure can support you to focus on growth and strategy and this podcast addresses common mistakes and practical solutions.

Some key takeaways:

➡️ The right operations support increases efficiency and lets estate agency owners focus on growth.
➡️ Hiring an ops manager too early or too late are both common pitfalls.
➡️ Defining roles, responsibilities, and expectations is essential for successful agency scaling.

Some great moments:

✅ “If you don’t have an operations manager, you are the operations manager. While you're managing operations, you're looking down, not looking ahead.”
✅ “Your operations manager is like the tactician who keeps the team working together, so you can actually score the goals.”
✅ “They should be able to increase everyone else's output by 10, 20, 30% in the company as a whole.”

Want to grow your agency with confidence?

Book a free strategy call with Sam
Get clear on what’s holding your agency back — and what to do about it.
https://www.samashdown.co.uk/call

Catch up on more episodes of Ignite Your Estate Agency
Smart, straight-talking strategies from the front line.
https://www.ajmastermind.co.uk/ignite-podcast

Request an AJ Mastermind brochure
Call 015394 40892 or email emma@ajmastermind.co.uk

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Have a question?
Email Sam: sam@ajmastermind.co.uk
Email Phil: phil@ashdownjones.co.uk

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