Learning areas have become an effective aspect of high-reliability organizations in healthcare. Employing floor or departmental huddles as the focal point for these learning areas, the experience of the huddles has been augmented and reinforced by bulletin boards and whiteboards. Even more effective is the newest wrinkle in the experience – LENS (Learning & Engagement System) boards, which are dynamic, digitally-based visual boards that can transmit messaging on a 24/7 basis in a designated learning area. On the next three episodes, Tomas discusses learning areas with two expert guests, who will share the rationale behind them and how to make them work for you.

Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[01:58] Developing and sustaining learning areas

[03:02] Elements employed in a learning area

[05:00] The cornerstone of high reliability

[06:07] The visual management role

[07:37] Advantages of the LENS board

[09:07] Selecting a unit to be a learning area

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site:

https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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