Design thinking involves asking big questions and thoroughly examining problems. It's a different approach compared to traditional medical training, where doctors are trained to quickly assess situations and come up with solutions.

On this episode of the Key In To Quality podcast, our guest Allison Matthews walks us through how human-centered design principles can be applied to the patient experience in a hospital setting, which is her primary focus as the lead of Experience Design and Hospital Operations for Mayo Clinic.

Learn how the Car-T cell therapy service line at Mayo Clinic used design thinking to help patients and caregivers communicate better throughout the treatment process, and how Allison and her team overcame challenges associated with implementing design thinking, with key takeaways you can apply directly to your practice.

This podcast provides valuable insights for anyone interested in enhancing patient care and quality. It is ideal for quality improvement leaders and staff, and hospital leaders and staff.

Guest: Allison Matthews | https://www.linkedin.com/in/allison-matthews-5058b437/

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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