On this episode of Coffee with Curtis, Robert sits down with Yael Morris, founder of Decode Insights, to unpack the hidden power of customer insights in sales and marketing. They dive into what really drives customer behavior, why most feedback methods fall short, and how asking better questions leads to better results. From the psychology of sales conversations to the role of AI in decoding patterns, this episode is packed with real talk, real stories, and real takeaways. Whether you’re B2B or B2C, Yael’s insights will challenge your assumptions and help you build deeper, trust-driven customer relationships.

Robert is joined by Derek Fox, CEO and Founder of Midsail Research to discuss an important but often overlooked area when growing a business, market and competitor research.

Robert is joined by Jacqueline Rose, a leading voice in educating people about women's health, perimenopause and menopause. Jacqueline shares with us just how this stage of life for all women can impact their performance in the workplace, especially in highly results driven roles of business like leadership, sales and marketing. Women's health issues are still not an understood area in the workplace, even with women and this episode lifts the lid on this important topic. Jacqueline takes us through the causes, symptoms and how women can be supported to continue to impact the world of work.