Meet the brilliant Erika Taylor-Beck.

An American contact centre VP with a passion for people, animals and a craving to run riot and flip tables.

An expert in her field with an unshakable human touch and a desire to flip tables!

Enjoy!

Seriously, if a chat was going to lead you into a brighter weekend, this is right up there!

Meet Michelle Strong.

"I looked down and saw a rattlesnake"

"Authenticity is THE most important thing ever...!"

"I want to help women and men get out of their own way and become everything they're able to become and more!"

This and more.

Not to be missed.

Join me with my guest on CXER this week, Jonathan Mantle as he guides us through his experience and thoughts around complaints handling and management in our industry.

"Empathy is not a skill"

"Our agents are not being trained correctly on Empathy"

"I wanted to be an Ice Cream man!..."

And more.

Don't miss this funny and well advised complaints geek say it like it is.

Meet Jacqui Turner.

CEO and founder of Turner Corner Contact Centre Training Solutions.

Hear Jacqui talk about her journey from agent to CEO and her ability to dance through her week to deliver great client outcomes.

This is as far removed from a stuffy corporate trainer as you'll get and an episode well worth the listen.

Enjoy!

This is a feature length first episode of THE GOOD LIFE.

Before we start. When the podcast ends and the jingle finishes... Carla has a speacial meditative treat for you...so don't tune out...hang on for a lovely treat at the end!

Meet Carla and Ian. Their story is quite something.

You'll want a pot of tea and some hankies for this.

Hear how Carla and Ian met as police officers, fell victim to a horrible scam which robbed them and their parents of all they had and how Ian came through a deep depression due to this and his exposure to police life. Hear how they didn't give up and triumphed against the odds and now dedicate their life's to helping other people.

Enjoy the show.

Warning: This episode does touch on sensitive topics such as depression, insight into the life policing exposed our guests to and details of being victims to scammers.

If you have been affected by any of these issues, please reach out to a professional service who can offer you helpful and supportive guidance to coping and recovering.