In this episode of the Entrepreneurs Logbook Podcast, we sit down with Blake Grewal, owner of Legal IQ, to discuss his journey from ultra-marathon runner to entrepreneur. Grewal shares his insights on how customer experiences can act as powerful levers for business growth and sustainability. He emphasizes the importance of retaining customers through exceptional client interactions and the pitfalls of over-relying on top-funnel marketing efforts. Throughout the conversation, Grewal provides actionable tips on setting up effective client journey maps, collecting and utilizing client feedback, and integrating technology without compromising the human touch. Tune in for an enlightening discussion on transforming client feedback into business success!

00:00 Introduction to the Entrepreneurs Logbook Podcast

00:26 Blake's Background and Journey into Entrepreneurship

01:01 The Importance of Customer Experience

02:13 Challenges in Retaining Customers

04:51 Collecting and Utilizing Client Data

05:53 Creating a Great Client Experience

14:39 The Role of Technology in Customer Experience

18:31 Future of Customer Experience and AI

22:09 Tips for Improving Customer Experience

Connect with Blake on LinkedIn: https://www.linkedin.com/in/blakegrewal/

Connect with Zach on LinkedIn: https://www.linkedin.com/in/itszachb/

Website: https://www.wefeatureyou.com/ + https://zacharybernard.com/

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