Banks commonly have to deal with multiple vendors even for a single device like an ATM. This can cause significant strain on resources, time and management as banks have to handle all of these vendors at once. In such cases, it may be worth it for banks to consider working with one vendor for a variety of technology needs from ATM installation to security, digital tools and more.

In today's episode of the Bank Customer Experience Summit podcast, Bradley Cooper, editor of ATM Marketplace spoke with Brian Alfano, COO of Oregon Community Credit Union and Scott Fieber, chief strategy officer at Cook Solutions Group to learn more about the pros and cons of moving away from many vendors to one.

During the podcast, the panelists provided expert insights into the following topics:

• What are the biggest problems with managing multiple tech vendors?
• What are the primary advantages of moving to one vendor?
• How can banks strategize to get the best deal?
• What's the cost factor in all of this?
• What solutions does Cook Solutions Group provide?

Listen to the podcast in full above.

From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Erin Cohee, VP of user experience and business development at OneUnited Bank to learn more about top banking trends.

During the podcast, Cohee discussed several trends including:

• What's new in branches.
• What's new in digital banking.
• What's new in employee training.
• What role will AI play in banks.

You can listen to the full interview above.

One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good customer experience? Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX in today's episode of the Bank Customer Experience Podcast.

Bradley Cooper, editor of ATM Marketplace spoke with Brown live at the Bank Customer Experience Summit held in Charlotte from Sept. 9 to 11, 2024 about a variety of topics including:

• What's the biggest areas banks are investing in for CX in 2024?
• What role does AI really play?
• What role do branches play?
• How can banks meet customer expectations?

You can watch the podcast in full above.