In this episode of the AI Trailblazers Podcast, we’re joined by Updesh Dosanjh, Global Lead for Pharmacovigilance Technology Solutions at IQVIA, to explore how artificial intelligence is transforming drug safety at a global scale.

Updesh shares why traditional pharmacovigilance (PV) methods simply can’t keep up with today’s data volume—and how generative AI, automation, and platform thinking are helping PV teams shift from reactive to proactive safety management.

🔍 What you’ll learn in this episode:
✅ Why AI is no longer optional in pharmacovigilance
✅ How GenAI is streamlining signal detection and case processing
✅ Why scaling PV isn’t about hiring more—it’s about thinking differently
✅ The biggest mistake teams make when starting their AI journey
✅ Why platforms (not point solutions) are the future of safety innovation

Whether you're in drug safety, regulatory affairs, or digital transformation, this conversation is packed with real-world insights and bold thinking from one of the industry's leaders.

In this episode, we sit down with Andy Chang, Chief Marketing Officer at UChicago Medicine, to explore how one of the nation’s leading academic health systems is preparing its teams for an AI-driven future.

Andy shares how UChicago Medicine is embracing AI and automation to modernize patient engagement, marketing, and growth strategies—while making sure its people stay at the center of the transformation.

In this episode, you’ll learn:

• Why reskilling in AI and data literacy is critical for healthcare teams
• How UChicago Medicine is moving beyond outdated tools like fax and CD-ROMs
• Why cultural change—not just technology—is key to AI success
• How AI is helping shift healthcare from a cost-driven to a growth-driven mindset

If you’re leading or navigating digital transformation in healthcare, this is a masterclass in what it really takes to future-proof your organization and your people.

Tune in now to hear how Andy and his team are shaping the future of healthcare, one skill at a time.

Links:

• Andy Chang on LinkedIn: https://www.linkedin.com/in/andrew-chang-055216/
• UChicago Medicine: https://www.uchicagomedicine.org/

Chapters

00:00 Introduction to AI in Healthcare

03:43 Andy Chang's Journey to UChicago Medicine

06:55 Elevate 2035: Strategic Vision for Growth

09:47 The Role of AI in Transforming Healthcare

12:54 Addressing Technical Debt in Healthcare

15:54 Cultural Change and Innovation in Healthcare

18:35 Empowering Teams for Future Growth

22:04 The Importance of Continuous Learning

24:50 AI as a Tool for Efficiency and Quality

27:44 Conclusion and Future Outlook

In this episode of the AI Trailblazers Podcast, we sit down with George Godfrey, Chief Supply Chain Officer at Baptist Health South Florida, to explore how AI, automation, and Salesforce came together to transform healthcare’s most overlooked power center: the supply chain.

George shares the behind-the-scenes story of Health Chain—an AI-enabled CRM solution that started at Baptist and is now scaling nationally. He walks us through how their team reduced backorder resolution times from 64 days to just 9, cut invoice processing delays, and redefined ROI across the organization.

🔍 In this episode, you’ll learn:✅ Why AI is essential in healthcare supply chains✅ How Baptist Health used Salesforce to solve system-wide breakdowns✅ What makes Health Chain a model for other health systems✅ Why George says “AI doesn’t call in sick”—and why that matters now more than ever

If you’re in healthcare, operations, or just curious how AI is being used to solve real, complex problems, this episode is a must-listen.