Mark introduces the topic and frames it in the context of his recent experience with having a plumber show up at his home to do some work

He shares how gratitude plays a part in the discussion. He expresses a concern that the topic is so rich that staying on topic might be tough

Jim reflects on the story Mark has already told him

Jim expands on the “Showing up” concept

Jim shares his perspective having been a tradesman and having gone into many homes and being treated poorly, more often than not. He applauds Marks treatment of the plumber

Jim expands on the notion of appreciation and gives his opinion on how Mark’s behavior influenced the outcome

Jim emphasizes the importance of appreciation. Then he connects the topic to the wheel and the 5 areas of life

Mark shares the story. He felt vulnerable. The problem was he didn’t have water coming into his home. Mark tells his side about showing up too. He was very impressed with the plumber who showed up and shared all the details about what he liked about the experience.

Jim steps in and shared his perspective from being a tradesman as well. He emphasized how Marks behavior was unique. Mark jokes about some trade experiences with his ex wife. Jim resets the discussion as Mark gets distracted with the emotion of the experience. Mark shares more of the story. Jim continues to play the role of tradesman and adds more context and appreciation about how unique Mark’s experience actually was

Jim enthusiastically shares his view of Mark’s experience. Mark acknowledges his skepticism prior to arrival but also shares how he didn’t let his skepticism prejudge

Jim brings up the skilled labor “crisis” as another angle on this story and shares his opinion about that…strong feelings

Jim thinks the trades are at risk for a number of reasons. Then he brings up the race component of this. Jimmy was black and Jim speculates that other clients may disrespect him because of his race.

Mark jokes about the race topic. He also thinks people respond better to being treated well

Jim brings up the credit that he feels the home warranty company deserves too. Mark shares the history of deciding to take on the home warranty when bought the home in 2007 and how that relationship has evolved

Jim asks Mark to “write Jimmy’s review”. Mark shares what he’s already done and both guys talk about what else Mark could/should do for Jimmy.

Jim wants more details from Mark. Marks goes deeper about the whole experience

Mark brings back up the notion of modeling and reminds Jim to share his story about ending his own trade career. Why he stopped

Mark reminds us that all the great behavior is available to all of us. Anyone can behave well

Jim shares stories about his childhood, his dad and the phrase “I can’t” while raking leaves on a Saturday morning and going to the dump

Jim feels that experience shaped him

Mark had a similar experience with his dad

Jim then shares more about the evolution of his career and some other childhood formative moments….pay the electric bill or get your own place:)

Then Jim tells the story of ending his trade career and why. Girls, suits and meeting his wife

Mark starts to wrap up and says Jim’s dad was right…you can

Jim credits his dad for what he did - modeling - less about what he said

Mark says he takes offense at people who don’t show up…because it’s so easy

Jim tells Mark again how much he appreciate shim and Mark returns the praise