“You’re not doing your job if you’re not learning from your customers every day.” - Dave Lorenzo

What You’ll Discover Today:

In this episode of The Inside BS Show, Dave Lorenzo shares the three daily habits that set successful family business CEOs apart. If you want to build a stronger, more valuable business, this episode is for you.

Key Topics Discussed:

Segment 1: The Three Habits of Family Business CEOs

1. Learn something new about your customers daily
   • Have at least one direct conversation with a customer every day.
   • Adopt the Marriott method: connect with both customers and employees to fuel growth.
2. Teach your team something daily
   • Use daily morning huddles or brief meetings to share a focus point and client insight.
   • Even if only one message sticks each week, the long-term impact is transformative.
3. Express gratitude every day
   • Thank one customer, one employee, and one vendor each day.
   • Handwritten notes, verbal recognition, and emails are powerful tools.

Segment 2: Succession Planning = Leadership Development

• Stop thinking of succession planning as a one-time event—do it every day.
• Teach one leadership task to someone on your team daily and document the process.
• Over time, this creates a powerful internal training and backup system.

Segment 3: How to Choose the Right Business Coach

1. Know your needs:
   • Do you need mindset help, strategic direction, or tactical execution?
2. Pick someone who’s done what you want to do:
   • Look for a proven track record, not hype or franchised credentials.
3. Work with someone you like:
   • A business coach should be someone you trust, respect, and enjoy working with.

Links and Resources:

• Subscribe via Email: GetInsideBS.com
• Listen on Spotify: Inside BS Show on Spotify
• Listen on Apple Podcasts: Inside BS Show on Apple Podcasts
• Call Us: (305) 692-5531

Call to Action:

If you're a family business CEO and you’re ready to build a company that grows without grinding you down, start by adopting these three habits. Then take it to the next level.

Call Dave Lorenzo for a business assessment to discover how to turn your company into a cash-producing, transferable asset.

If you’re serious about growth, leadership, and long-term success, Dave and his team at Exit Success Lab can help you map out the next steps and even partner with you on the journey.