2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences.

Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers.

- Empower your employees to solve problems

- Deliver seamless omnichannel experiences

- Simplify your processes and eliminate silly policies

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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