In this episode Wynne Leon is with the incredibly bright and entertaining customer experience strategist, Karl Baisch, talking about how to share insight.

Nicholas Christakis, sociologist from Yale, has this really hopeful view of humans based on our ability to interact and cooperate with others. He says, “We teach each other things. People take this for granted, but it’s actually unbelievable.”

In this episode of 'How to Share', Wynne talks with Karl to explore the nuances of how we teach each other things and share insights effectively. They discuss the importance of asking the right questions, the challenges of navigating data, and the significance of context in delivering actionable insights. Their conversation also touches on parenting and how to instill curiosity and critical thinking in children, drawing parallels between data synthesis and everyday experiences.

Here are some takeaways from this episode:

• We teach each other things.
• Real change happens when there's enough curiosity.
• Groups have to want an answer to hear it.
• You gotta share your work product somewhere.
• You want to avoid analysis paralysis.
• How do you synthesize it into a story?
• Insights should breathe new energy and life into anything.
• You have to contextualize it.
• You have to ask the right questions.

Links for this episode:

How to Share home

How To Share Insight show notes

Karl Baisch on Linked In