Bonus Episode - Shop Productivity Lessons From Industry Pros On Workflow, Tech, and Team Training
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Bonus Episode - Shop Productivity Lessons From Industry Pros On Workflow, Tech, and Team Training
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Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.
00:00 Overdosing on Medication
07:56 Streamlining Shop Workflow Insights
15:32 Challenges in Shop Workflow Transition
19:23 Improving Customer Communication
24:40 Streamlining Shop Operations Independently
32:09 Shop Process Optimization Strategy
33:18 Overlooked Soft Skills in Training
41:07 "Streamlining Meetings with Otter AI"
43:48 "Workshop Workflow Coordination Process"
53:06 Job Pricing and Buffer Strategies
58:35 "Building a High-End, Honest Brand"
01:02:46 "Unpaid Rotating Tech System"
01:05:13 Car Troubles: Efficient Scheduling