Beyond the Sale: How to Build a Brand Customers Love with Deanna Wallin
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Beyond the Sale: How to Build a Brand Customers Love with Deanna Wallin
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What transforms a casual shopper into a loyal brand advocate? It all starts with the journey they experience the moment they engage with your business.
Deanna Wallin, founder of Naples Soap Company, takes us behind the scenes of her $12 million retail brand to show how intentional, detail-driven experiences earn long-term loyalty. From store music to the look and feel of product testers, every element is crafted to build trust and connection.
She shares real-world strategies like empowering local community involvement, training staff to embody brand values, and approaching customer complaints with empathy and flexibility. Her success proves that it’s not just what you sell—it’s how you make people feel.
Whether you're just starting out or scaling up, this episode offers practical insights on turning transactions into meaningful brand relationships.
Visit us at jenniferannjohnson.com and learn how Jennifer can help you build the life you dream of with her online academy, blog, one-on-one coaching, and a variety of other resources!